Our Agency  is specialised in Learning Difficulties, Challenging Behaviour and Mental Health with over 15 years experience in the field. We aim at providing a competent and dedicated team of staff to facilitate flexible and yet consistent care for people with learning difficulties, challenging behaviour and mental health requirements.  

We would like to offer the support of a small team of staff to allocated homes as we believe the consistency in care is very important and in case of shortage of staff, the last thing any manager wants is a new unfamiliar face in the team. My experience shows that it is very difficult for the agency staff, no matter how experienced they are to work along side of new team with new faces. Our agency will only responds to a managed and planned emergency cover for the homes.

Unfortunately as it is against our philosophy of care, we have had to decline many ad hoc coverage in the past.,

We provide our services to a wide range of establishments. These consist of:

• Residential Care Homes (managed and planned team only)
• Hospitals (managed and planned team only)
• Individual's home

Under 24 hrs support of experienced Clinical Nurse, we Provide: 

• Senior Support Workers
• Support Workers
• Nursing Assistants

We Maintain High Standards of Service by: 

• A stringent selection process
• By open and honest communication between manager/ staff/service user
• By ongoing communication and reflection on our philosophy and ethos
• By promoting value based attitudes and attributes as well as qualification and experience
• More emphasis on application of knowledge and skills rather than only qualification
• Willingness to learn
• Being open minded and non-judgemental
• A comprehensive staff Induction Programme
• Good communication with staff as well as our service users
• A Site Assessment, ascertaining your specific requirements
• A comprehensive Risk Assessment and Risk Management Plan for the individual's service user
• A regular update on the service through web site and staff meetings
• Annual written feedback by our service users and staff
• Staff Supervision and Appraisal
• Regular Staff Training
• Written Complaint procedures
• Written incident reporting procedures